Privacy Policy

Last updated: October 2025

TKO is operated by Felo5, a registered business in Alberta, Canada. We respect the privacy of every store owner who visits this site or applies to join the TKO pilot program. This policy explains the information we collect, how we use it, and the choices available to you.

Information We Collect

Application details: the answers you provide in the pilot application form, such as business location, revenue range, Shopify usage, and contact information.
Communications: email messages and notes from calls or meetings related to the pilot program.
Website usage: basic, aggregated analytics (page views, browser type, device) collected via privacy-friendly analytics tools without identifying individual visitors.

How We Use Your Information

To review pilot applications and determine fit.
To communicate next steps, schedule calls, and deliver project updates.
To operate, improve, and secure the TKO service.
To comply with legal obligations and enforce our agreements.

Legal Bases for Processing

We process personal information based on legitimate interests (evaluating pilot participants and improving the service), your consent (when you submit the application form), and contractual necessity (if you engage us for work).

How We Share Information

We do not sell your information. We share data only when necessary with service providers that help us deliver the pilot program (for example, email delivery or analytics). These providers are bound by agreements that require them to protect your data and use it only for their assigned tasks.

Data Retention

Application details are kept for as long as we actively run the pilot program or have an ongoing relationship with you. If you withdraw or are not selected, we delete your information within 12 months unless legal obligations require us to keep it longer.

Security

We follow industry-standard administrative, technical, and physical safeguards to protect the information we collect. No online service is 100% secure, but we continuously monitor and improve our practices.

Your Choices & Rights

Access, correct, or delete your personal information.
Withdraw consent or object to specific uses of your data.
Request a copy of the information you have provided.

Cookies & Analytics

We use lightweight, first-party analytics to understand site performance. These tools do not set third-party cookies or build advertising profiles. You can block analytics scripts through your browser without losing access to the site.

International Transfers

TKO operates from Canada. If you access the site from another country, your information may be transferred to Canada and processed there. We rely on contractual safeguards and the legitimate interest in delivering the service to support these transfers.

Changes to This Policy

We may update this policy to reflect new practices or legal requirements. When we do, we revise the "Last updated" date above and, if changes are significant, provide additional notice.

Contact

If you have questions or concerns about this policy, email hello@felo5.com or write to Felo5, Calgary, Alberta, Canada.

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